About St. Anne
Quality, safety & accreditation
Quality improvement and safety is one of our guiding principles. Our results are published, not summarised away.
Accreditation
Accreditation Canada — Qmentum Global
Accredited with Commendation
St. Anne Community & Nursing Care Centre participates in Accreditation Canada's quality-improvement program and achieved Accredited with Commendation status following its most recent accreditation survey.
Awarded: January 2024 · Confirm or replace by: January 2028
View accreditation information →St. Anne Centre takes part in national accreditation, a structured external review of clinical care, governance, infection prevention and control, medication management and resident safety. Our most recent accreditation letter is dated January 2024, and the 2019 accreditation executive summary remains available for comparison.
Both documents are listed in the public document library so residents, families and neighbours can read the findings themselves.
Source: stannecentre.ca — Accreditation Letter (January 2024), Accreditation Executive Summary (2019)
Ongoing work
How quality is managed here
Client safety policy
Board Policy 030 — Client Safety, together with Policy 024, requires periodic review of the Integrated Quality Management Plan.
Risk and continuity
A Business Continuity Plan (2024) and Board Policy 007 — Risk Management govern how the Centre prepares for disruption.
Resident & family surveys
Resident and family survey results are analysed and published. The most recent published analysis dates from 2019.
Speak up
Raising a concern or compliment
Concerns are best raised first with the staff member closest to the situation, then with the Director of Care or the CEO. You can also call reception at 902-226-2826 and ask to be directed.
To be confirmed
St. Anne's formal complaint and feedback procedure, including timelines and escalation to the Board, has not been published online. This page will carry the official procedure once St. Anne provides it.